Refund policy

Lost Or Stolen Packages

We use Royal Mail, Yodel and Evri to deliver our packages, please allow upto 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost then please email janice@kayrenicenaturals.com and we will investigate the issue

Please note that we are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Unfortunately, due to the personal nature and hygiene of natural handmade products such as special orders or personalized items and personal care goods (such as beauty products), we do not accept returns, refunds or exchanges. Once you made a purchase, all sales are final. If you have a problem with your order, please do not hesitate to contact us and we will try our best to resolve your issues. 

Unfortunately, we cannot accept returns on sale items or gift cards.